Bespoke Kitchen Manufacturer

Background

Our client, a leading manufacturer in bespoke hand crafted kitchens, was facing significant challenges with their finishing process. Persistent issues with the quality of their existing water-based paint were causing frequent remedial work, resulting in increased costs, installation delays, and strained customer relationships. They sought a solution that could enhance the quality and reliability of their finishes while maintaining eco-friendly practices.

The Challenge

The client’s existing paint system was failing to meet the required standards for durability, appearance, and consistency. Common problems included: Poor adhesion leading to peeling and flaking and surface imperfections requiring costly and time-consuming remedial work.

These issues were not only impacting their reputation but also cutting deeply into their profit margins. The client knew they needed a more reliable solution to maintain their competitive edge and deliver superior products.

The Solution

At Redwood-UK Ltd, we pride ourselves on providing tailored solutions to meet our clients’ unique needs. To address the client’s challenges, we proposed transitioning to the single-part  Hesse COOL System, a range of innovative water-based products known for their exceptional quality and eco-friendly properties.

We worked with our client to conduct detailed testing to analyse the specific application process, substrate types, and desired finish outcomes. This enabled us to identify the root causes of their issues and recommend the ideal products from the COOL range.

We introduced the client to the Hesse COOL System consisting of the COOL-FILL for substrate preparation and COOL-COLOR for vibrant, uniform coloring, These products were tested in their production and installation environments to ensure compatibility and superior performance.

Our technical team worked closely with the client to refine their application processes, ensuring consistent and efficient use of the COOL System products. This included training their staff on spraying techniques and equipment adjustments.

The Outcome

The switch to the Hesse COOL System yielded transformative results:

• Elimination of Quality Issues: The improved adhesion and consistency of the water-based lacquers drastically reduced surface defects and remedial work.
• Cost Savings: With fewer remedial works, the client experienced significant cost savings.
• Enhanced Customer Satisfaction: The superior finish quality of their products helped rebuild trust and confidence among their customers.
• Sustainability Benefits: The use of eco-friendly water-based products, with an average VOC content of 3%, aligned with their commitment to sustainability, strengthening their market position.